Delivery & Collection
Delivery or Collection
We make Kokedama fresh to order (generally!)
Our making days are THURSDAY, FRIDAY, SATURDAY and SUNDAY.
Thursday orders generally are posted the following day, Friday, Saturday & Sunday orders will go out Monday.
If your kokedama is urgent, please do email us as we are always happy to help!
Orders are shipped via either Royal Mail, or another courier if deemed better service. I will always look for competitive postage prices in order to keep the costs down for you. Orders may take up to five to 7 days to arrive, but generally it is a lot quicker. Most kokedama will be made fresh at the time of ordering and posted the following day, Tuesday/Wed/Thurs.
Sorry, we don't ship outside of the UK Mainland at the moment. UK NON-MAINLAND orders please email your order to us rather than use the online store.
A flat rate charge of 4.95 for postage and packaging applies to all delivered orders. For larger/heavier plants it is 5.95. For envelope size small items it is £2.00. This is purely due to size and weight.
A collection service is available for any orders, from BN26, Alfriston, East Sussex. At checkout, please use the code COLLECTION which will discount the shipping cost for you. You will then receive and email to arrange a suitable time for you to collect and where from. Please ONLY use this discount code if you intend to collect your order.
Any orders placed on a Friday will not be fulfilled until the following Monday. Any orders placed on Bank Holidays will be fulfilled the following working day.
All kokedama are secured as well as possible to ensure they stay stable during transit. Spending a few days in transit shouldn't harm your plant at all as it is generally fine to stay happy during the trip.