Delivery & Collection

Delivery or Collection

We make Kokedama fresh to order (generally!)

Thursday orders generally are posted the following day, Friday, Saturday & Sunday orders will go out Monday.

If your kokedama is urgent, please do email us as we are always happy to help!

Most kokedama will be made fresh at the time of ordering and posted the following day. Kokedama are shipped by overnight (where possible) courier and are a flat rate of £9.95.

All other orders are shipped via either Royal Mail, (or another courier if deemed better service). I will always look for competitive postage prices in order to keep the costs down for you. Generally I use Royal Mail 1st or 2nd class. These services are not tracked nor signed for. I choose this service as they are generally reliable and to keep the shipping costs low for you. Please contact me if you would like to order something and need a special delivery. 

Royal Mail may take up to two weeks to arrive! 
It is out of my control until the two weeks has passed before I can either refund or resend an undelivered item.

Sorry, we don't ship outside of the UK Mainland at the moment. UK NON-MAINLAND orders please email your order to us rather than use the online store.

A flat rate charge of between £3.50 and £4.95 for postage and packaging applies to all delivered orders. For larger/heavier items it is £6.95. For envelope size small items it is £2.00. This is purely due to size and weight.

Sadly, due to the amount of Kokedama that have been ruined in transit by cheaper courier companies or lost altogether, I will now only ship Kokedama on reputable services and generally on next day. The new price of £9.95 now reflects this. Im so sorry. I put my heart and soul into making these amazing plants and too many have been lost to careless couriers. They are packaged as well as I can to prevent them moving about during transit.

A collection service is available for any orders, from my store which is situated on the high street in Alfriston Village or The Old Needlemakers in Lewes. There is a pick up option at checkout, and choosing this will remove any shipping costs. You will then receive an email regarding collection.

Any orders placed on a Friday will not be fulfilled until the following Monday. Any orders placed on Bank Holidays will be fulfilled the following working day.

All kokedama are secured as well as possible to ensure they stay stable during transit. Spending a few days in transit shouldn't harm your plant at all as it is  generally fine to stay happy during the trip.